Frequently Asked Questions – LINJOLIE

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Frequently Asked Questions

How secure is shopping in the Online Shop?

Our website has an SSL certificate so that all transactions are encrypted and secure.

How do I change my shipping address after an order has been placed?

Please email us immediately through our Contact Form if you wish to update your shipping address.

Please note that we cannot update shipping address once an order has been shipped.

How many days should I expect my order to be shipped?

This depends on the product ordered. Most products take between 2 – 4 weeks to arrive.

PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie: time of year order placed such as Thanksgiving, Christmas, and other major holidays). As such, if we have already sent your order or item is a sale/discounted item we will not be able to issue you a refund. For more information, please contact us.

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA - choose what most suits you! All products are listed in CAD, and our system will automatically convert your currency to make it easy for you when placing an order.

How much is the shipping rate?

Shipping rates depend on the product ordered, the total weight, and the address where we are shipping to.

How can I track my order?

You'll be receiving the tracking code by e-mail along with instructions on how to track your package. Please note that the tracking information takes 2-5 days to be displayed.

How do I proceed through the checkout of the process?

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

How do I cancel my order?

If you want to edit or cancel your order, please contact us at linjolieshop@gmail.com. We’ll be able to edit that for you as long as the order isn't already in process.

My item arrives damaged. What should I do?

We want to see you happy.
 
If the item arrives broken, defective or damaged, we will refund you.
 
You may be asked to provide proof that the item is either broken or damaged, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.

What is your return policy?

Please read our Refund/Exchange Policy for full details.
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