Frequently Asked Questions
How secure is shopping in the Online Shop?
How do I change my shipping address after an order has been placed?
Please email us immediately through our Contact Form if you wish to update your shipping address.Please note that we cannot update shipping address once an order has been shipped.
How many days should I expect my order to be shipped?
How can I pay for my order?
How much is the shipping rate?
How can I track my order?
How do I proceed through the checkout of the process?
How do I cancel my order?
My item arrives damaged. What should I do?
If the item arrives broken, defective or damaged, we will refund you.
You may be asked to provide proof that the item is either broken or damaged, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.